Delivery & Returns
Delivery
We ship with DHL Standard (Go Green) from Berlin, Germany. After receipt of payment, delivery usually takes 1-3 days for shipments within Germany. For shipments to all other countries it can take 3-15 days. For certain items, we use a freight carrier for shipping. The costs vary depending on the location and quantity.
Currently we only ship within the EU. If you live in a country outside the EU, please contact us at info@25kg.eu, and we can organise an individual order.
Shipping costs
THING_01
Shipping within Germany costs from 10.50 EUR to 38.00 EUR depending on quantity. We charge between EUR 21.50 and 55.00 EUR for shipping to EU countries depending on quantity. For higher quantities than 6 pcs per order, please contact us via info@25kg.eu.
THING_02
For certain items like THING_02, we use a freight carrier for shipping. The costs vary depending on the location and quantity. Please inquire via info@25kg.eu.
Shipping to non-EU countries (including Switzerland and the United Kingdom) is subject to prior consultation. Please contact info@25kg.com.
Deliveries to some countries may incur additional costs for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).
As soon as your parcel leaves the warehouse, you will receive an email confirmation with the tracking number.
Returns
Of course, we hope that you like our products and that they become a regular companion. If you do not like a product, you can of course return it to us within 14 days of receipt. The deadline is met if you send the goods before the fourteen-day period has expired.
Returns are not free of charge. If you wish to return products, please write to info@25kg.eu so that we can send you a return label. Some items need to be returned with a freight carrier.
The cost of returns is estimated at a maximum of approximately 250,00 EUR.
Be sure to keep the proof of posting until you receive confirmation from us that we have received your return. This receipt will show the return date and the receipt number of your return.
Duties and taxes paid are non-refundable.
Please make sure that the returned items are unused and in their original condition so that we can refund the full purchase price. This means including labels and packaging. You will receive a refund for the returned items within 14 days of receipt of your return via the payment method you used for your purchase.
You can find more information in our general terms and conditions: https://cdn.shopify.com/s/files/1/0888/3860/3017/files/General_Terms_and_Conditions.pdf?v=1743753461.